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At Cascade Reel Repair, the goal is to provide honest, reliable reel service and repairs. Because repair work involves labor, inspection, cleaning, parts, and time, refunds are handled according to the following policy.

Service Labor

Once service or repair work has been completed, labor charges are generally non-refundable.

This includes charges for:

• Cleaning and maintenance

• Diagnostic work

• Disassembly and inspection

• Repairs

• Reassembly and adjustment

• Tuning or performance services

If you experience an issue related to work performed by Cascade Reel Repair, please contact us as soon as possible so we can review the reel under our workmanship warranty.

Parts

Parts that have been installed as part of a completed repair are generally non-refundable.

Special-order parts, discontinued parts, custom parts, and parts ordered specifically for a customer's reel are also non-refundable once ordered unless the supplier accepts a return.

Diagnostic Fees

Diagnostic fees are non-refundable once inspection or diagnosis has been performed.

Current diagnostic fees are:

• Standard reels: $25

• Electric or power-assisted reels: $50

Canceled Repairs

If you decide not to proceed with a repair after the reel has been inspected, you may still be responsible for the applicable diagnostic fee and any parts that have already been ordered.

If work has already begun, charges may also apply for labor already performed.

Deposits and Prepayments

Any deposit or prepayment will be applied toward the final balance.

If service has not yet begun and no parts have been ordered, Cascade Reel Repair may issue a refund of the unused amount.

Any non-refundable labor, diagnostic fees, special-order parts, transaction fees, or other costs already incurred may be deducted from the refund.

Shipping Charges

Shipping charges are generally non-refundable once a package has been shipped.

Customers are responsible for shipping costs associated with sending reels to Cascade Reel Repair and for applicable return shipping charges.

Workmanship Concerns

Cascade Reel Repair provides a 30-day workmanship warranty on services performed.

If you believe there is a problem directly related to the work completed by Cascade Reel Repair, please contact us within 30 days of receiving your reel.

Whenever possible, Cascade Reel Repair will first inspect and correct a verified workmanship issue rather than issue a refund.

The warranty does not cover:

• Normal wear

• New or unrelated mechanical issues

• Corrosion or salt damage

• Accidental damage

• Misuse or abuse

• Water intrusion

• Failure of unrelated components

• Customer modifications

• Repairs or modifications performed by another person or repair shop after our service

Reels That Cannot Be Repaired

Some reels may not be repairable due to severe damage, corrosion, unavailable parts, discontinued components, or other conditions outside the control of Cascade Reel Repair.

If a reel cannot be repaired, you may still be responsible for diagnostic fees, labor already performed, parts already ordered, and return shipping.

Refund Requests

Any refund request will be reviewed based on the individual circumstances of the service.

Approved refunds will generally be returned using the original payment method when possible.

Please contact Cascade Reel Repair with your CRR repair number and a description of the concern so we can review your request.

Contact Us

If you have any questions about a charge, repair, warranty concern, or possible refund, please contact Cascade Reel Repair before disputing a payment.

We will make reasonable efforts to review the situation and resolve legitimate service concerns fairly.