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By submitting a reel to Cascade Reel Repair, you agree to the following terms and conditions.

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1. Service Authorization

By submitting a reel for service, you authorize Cascade Reel Repair to inspect, disassemble, clean, diagnose, service, and repair the reel as needed based on the services requested.

If additional repairs or replacement parts are required beyond the standard service, Cascade Reel Repair may contact you for approval before proceeding.

2. Service Request and CRR Number

Customers should complete the Send Me Your Reel service request form before shipping or dropping off a reel.

Once your form is submitted, a CRR repair number will be created. Cascade Reel Repair will then reach out with the next steps for shipping or local drop-off.

Your CRR number should be included with your reel whenever possible.

3. Pricing

Standard service pricing is based on reel type and the condition of the reel.

Additional charges may apply for:

• Replacement parts

• Excessive dirt, grease, corrosion, or salt contamination

• Special-order parts

• Optional tuning or upgrades

• Expedited service, when available

• Additional repairs not included in the standard service

Customers will be contacted when approval is needed for additional charges.

4. Diagnostic Fees

If a reel is inspected or diagnosed and the customer chooses not to proceed with the repair, a diagnostic fee may apply.

Current diagnostic fees are:

• Standard reels: $25

• Electric or power-assisted reels: $50

5. Parts Availability

Cascade Reel Repair cannot guarantee that replacement parts will be available for every reel.

Older, discontinued, rare, or imported reels may require special-order, aftermarket, or used parts.

If a required part is unavailable, Cascade Reel Repair may return the reel without completing the requested repair.

6. Pre-Existing Damage

Cascade Reel Repair is not responsible for damage, defects, corrosion, wear, missing components, or mechanical issues that existed before the reel was received.

Some hidden damage may not become apparent until the reel has been disassembled.

7. Older and Heavily Worn Reels

Older, heavily corroded, damaged, or previously modified reels may have an increased risk of component failure during disassembly or service.

Cascade Reel Repair will use reasonable care when servicing these reels but cannot guarantee that every component can be reused or restored.

8. Turnaround Time

Typical turnaround time is generally within 14 business days, but this is an estimate and not a guarantee.

Turnaround may be extended due to:

• Parts availability

• Shipping delays

• High workload

• Extensive repairs

• Unusual or discontinued reel models

• Customer approval delays

9. Shipping

Customers are responsible for securely packaging their reels and for shipping costs to Cascade Reel Repair.

Return shipping charges are also the responsibility of the customer unless otherwise agreed upon.

Cascade Reel Repair is not responsible for reels lost or damaged by a shipping carrier before they are received.

Once a completed reel has been shipped, responsibility for the package transfers to the shipping carrier.

Cascade Reel Repair is not responsible for packages that are lost, stolen, misdelivered, or missing after the carrier confirms delivery to the address provided by the customer.

10. Local Drop-Off

Local drop-off is available at:

Cascade Reel Repair
5015 161st Pl SW
Edmonds, WA 98026

Please call or text before dropping off a reel so a drop-off time can be coordinated.

11. Payment

Payment is due when service is completed unless other arrangements have been made in advance.

Reels may not be returned or shipped until all service, parts, and applicable shipping charges have been paid.

12. Unclaimed Reels

Customers are responsible for responding to attempts by Cascade Reel Repair to arrange payment, pickup, shipping, or approval of repairs.

Reels that remain unpaid or unclaimed for an extended period may be subject to storage fees or other action as permitted by applicable law.

Cascade Reel Repair will make reasonable attempts to contact the customer before taking further action.

13. Workmanship Warranty

Cascade Reel Repair provides a 30-day workmanship warranty on services performed.

The warranty applies only to the original work completed by Cascade Reel Repair.

The warranty does not cover:

• Normal wear

• Corrosion or salt damage

• Accidental damage

• Misuse or abuse

• Improper storage

• Damage caused by water intrusion

• Failure of unrelated components

• Customer modifications

• Work performed by another repair provider after service

14. Performance and Repair Limitations

Cascade Reel Repair will make reasonable efforts to restore the reel to proper operating condition.

However, no guarantee is made that every reel can be fully repaired or restored to factory-new condition.

Performance may be limited by the reel's age, condition, previous repairs, available parts, or original design.

15. Personal Property

Customers should remove any unnecessary personal accessories from the reel before submitting it.

Cascade Reel Repair is not responsible for personal items or accessories that are not necessary for the requested service.

16. Communication

Customers are responsible for providing accurate contact information.

Cascade Reel Repair may contact customers by phone, text message, or email regarding:

• Repair status

• Estimates

• Parts

• Additional repairs

• Payment

• Shipping

• Pickup or drop-off arrangements

17. Agreement to Terms

By submitting a service request, shipping a reel, or dropping off a reel with Cascade Reel Repair, you acknowledge that you have read and agree to these Terms & Conditions.