Shipping Policy

Cascade Reel Repair accepts reels by mail from customers who are unable to drop off locally. Please review the following shipping guidelines before sending your reel.

Before Shipping Your Reel

Please complete the Send Me Your Reel service request form before shipping your reel.

Once your CRR repair number has been created, Cascade Reel Repair will reach out to you with the next steps and shipping information.

Please include your CRR repair number inside the package so your reel can be properly identified when it arrives.

Shipping Address

Ship reels to:

Cascade Reel Repair
5015 161st Pl SW
Edmonds, WA 98026

Please do not ship a reel until your service request has been submitted and your CRR number has been created.

Packaging Your Reel

Customers are responsible for securely packaging reels for shipment.

We recommend:

• Using a sturdy shipping box

• Wrapping the reel with adequate padding or bubble wrap

• Filling empty space in the box so the reel cannot move during transit

• Removing unnecessary accessories unless they are related to the requested repair

• Avoiding original, collectible, or manufacturer reel boxes whenever possible

• Including your name and CRR repair number inside the package

Cascade Reel Repair is not responsible for damage caused by inadequate packaging before the reel is received.

Shipping to Cascade Reel Repair

The customer is responsible for all shipping costs associated with sending a reel to Cascade Reel Repair.

We strongly recommend using a shipping service that provides:

• Tracking

• Delivery confirmation

• Appropriate insurance for the value of the reel

Customers are responsible for monitoring the shipment until delivery is confirmed.

Return Shipping

Return shipping costs are the responsibility of the customer unless otherwise agreed upon in advance.

Once service is complete and payment has been received, the reel will be packaged and shipped to the address provided by the customer.

Please make sure your return shipping address is accurate and up to date.

Tracking information will be provided when available.

Lost, Stolen, or Misdelivered Packages

Cascade Reel Repair is not responsible for packages lost or damaged by the shipping carrier while traveling to our location.

Once a completed reel has been shipped, responsibility for the package transfers to the shipping carrier.

Cascade Reel Repair is not responsible for packages that are lost, stolen, misdelivered, or missing after the carrier confirms delivery to the address provided by the customer.

Any shipping claim involving loss or damage during transit may need to be handled through the shipping carrier.

Damaged Shipments

If a package arrives at Cascade Reel Repair with visible shipping damage, we may photograph the package and contact you before beginning service.

If your returned reel arrives damaged, please contact Cascade Reel Repair as soon as possible and retain all packaging materials in case a shipping claim is required.

Questions Before Shipping?

If you have any questions about packaging, shipping, or sending in your reel, please contact Cascade Reel Repair before mailing your package.

Please complete the Send Me Your Reel form and receive your CRR repair number before shipping your reel.